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The Quality System operates through the entire management structure and is at
the heart of Indesit Company’s success. It is based on ten guidelines that have enabled the Company to
achieve all-round excellence and particularly from the viewpoint of customer satisfaction.
Quality in Indesit Company is:
- The will and the capacity to centre new goals and develop new projects
- Hard work, self-discipline and motivation
- Responsibility, personal commitment, co-ordination and support by the Management and all function heads.
- Planning and guidance by all the departments
- The involvement of all business functions and the enterprise as a whole, not just of quality specialists
- The presence of a control network and relationships of responsibility between the various functions,
from design and procurement to production and sales
- Constant measurement, analysis and improvement
- Constantly asking the questions: are we improving? what are we doing to improve?
- Sensitivity to the market and customers' needs
- Above all maximum client satisfaction with products and services
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Indesit Company is a Company with a Quality Management System which has maintained ISO 9001 certification since November 1994. |
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