Quality
Quality in Indesit Company is the policy and instrument, used throughout the management structure, that made the Company the success it is.
It is based on ten guidelines that have enabled the Company to achieve all-round excellence and particularly from the viewpoint of customer satisfaction.
- Quality concerns the will and the capacity to centre new goals and develop new projects to satisfy customers’ expectations.
- Hard work, self-discipline and motivation to make increasingly high-performing and reliable products.
- Responsibility, personal commitment, co-ordination and support by the Management and all function heads
- Planning and guidance by all the departments
- The involvement of all business functions and the enterprise as a whole, not just of quality specialists
- The presence of a control network and relationships of responsibility between the various functions, from design and procurement to production and sales
- Constant measurement, analysis and improvement
- Constantly asking the questions: are we improving? what are we doing to improve?
- Sensitivity to the market and customers' needs
- Above all maximum client satisfaction with products and services
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Indesit Company is a Company with a Quality Management System which has maintained ISO 9001 certification since November 1994. |